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Mailwala

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02269710695

Terms & Conditions

REFUND POLICY (Web Hosting)
1. First 15days:
Anyone at any point in time can request a refund within the first 15days of placing the order – no questions asked. The refund will be made after a deduction of 10% out of the total billed amount.
This is only applicable on semi-annually, annually, biannually & triannually plans.

2. First 30days:
Anyone at any point in time can request a refund within the first 30days of placing the order – no questions asked. The refund will be made after a deduction of 30% out of the total billed amount.
This is only applicable on semi-annually, annually, biannually & triannually plans.

3. First 60days:
Anyone at any point in time can request a refund within the first 60days of placing the order – no questions asked. The refund will be made after the deduction of 50% out of the total billed amount.
This is only applicable on semi-annually, annually, biannually & triannually plans.

4. After 60days:
No refund request will be entertained in any case.

5. If detect any porn, video, audio, phishing, hacking, and file storage websites then you are not eligible to collect any refund.

REFUND POLICY (VPS – Virtual Private Server)
1. No refund request will be entertained in any case for any VPS Plans.

REFUND POLICY (Domain)
1. No refund request will be entertained in any case for any domain registration, renewal, or transfer.

USAGE POLICY (Web Hosting)
1. All web hosting plans can only be used for hosting websites of kinds except porn, video, audio, phishing, hacking, and file storage websites.

2. Using web hosting for API, Application, Mobile Apps, CRM, ERP, Software, LMS & Management software, nulled plugins, nulled themes, nulled scripts and nulled codes are strictly prohibited.

3. Each web hosting plan may or may not contain Inode restrictions and it is strictly to be followed by the user. If required, Inodes can be purchased by contacting our support team via email/support ticket only.

4. For WordPress users, the use of any automated activity which runs in the background is strictly prohibited which may include cron jobs but not limited to plugins like WP Automatic, Updraft Plus, Progressive Mobile App, Spinner, Jetpack, …..

5. Every web hosting account is bound to use the emails for restricted professional communication only and should not be used to send emails in bulk or to an unknown user list. I found that the user will only be given 3 written warnings followed by permanent account termination.

6. Mailwala will not support any web development-related issues or needs and users should hire a professional web developer for all such tasks.

7. Each web hosting plan at Mailwala.in contains resource restrictions that are strict to be followed by the end-user and it should not be overreached for a maximum of 10 times in 30days. Failing to maintain this will lead to the temporary suspension of the account and in such case, the user can upgrade the account to a bigger plan or VPS in order to resume its services.

8. All websites hosted with Mailwala.in should remain below the maximum of 500kb of page size with a maximum request of 20 as per Gtmetrix.com.

9. No web hosting plan at Mailwala.in has a built-in backup facility however users can OPT-IN for this by paying a nominal charge which can be purchased while ordering the web hosting plan. We shall strictly try to manage the backups for users who have purchased it however as it is a technology-dependent facility and Mailwala.in may fail in producing the backups in case of any hardware/software failure and in such case Mailwala.in or any of its representatives will not be held responsible for any loss of data/files.

10. If any of the prohibited content or violation is found, then the concerned web hosting account will be permanently terminated without any notice, and in such case, no refund or data will be provided by Mailwala or any of its representatives.

USAGE POLICY (VPS – Virtual Private Server)
1. All VPS servers offered by Mailwala.in are un-managed and the user is fully responsible for managing the VPS and data stored. If any support is required apart from uptime then it will be charged separately.

2. Mailwala.in offers 99.98% of uptime assurance, however, there is no refund or credits offered for the downtime/issues if any.

3. Use of VPS servers offered by Mailwala.in for Porn, Gambling, IRCTC Ticket Booking, Piracy of Copyrighted Content, Adult Websites, hosting video/audio content, and fraud websites are strictly prohibited.

4. VPS invoices should be paid at least 5 days before the due date for all billing periods. If not paid within the mentioned timeframe then the VPS will be deleted and Mailwala.in will not be held responsible for any loss of data/money.

5. No un-managed VPS can be upgraded to managed VPS. It can only be done at the time of placing the order.

USAGE POLICY (Domain)
1. All users who order / transfer domain from Mailwala.in are required to verify their ownership (at ICCAN) within 72hours of placing the order. Failing to do this will lead to the cancellation of the domain and Mailwala.in will not be responsible for any loss related to the domain.

2. Use of Domains ordered/transferred to Mailwala. in for Porn, Adult Websites, phishing, and fraud-related work are strictly prohibited.

3. Domain transfer (in & out) may take up to 10 days depending upon provider & approval.

4. Any Nameserver / DNS update at the domain’s end may take up to 48hours to update properly.

5. Domain name can only be changed once within 4hours of placing the order only if there was a spelling mistake by paying a nominal charge of Rs 100.

GENERAL POLICY
1. The control panel provided by Mailwala.in for all web hosting plans can be changed anytime to cPanel, DirectAdmin, Plesk, CWP, or any other available panel.

Mailwala.in reserves the right to change the policy anytime as per the requirement of the company from time to time which will be updated here only. All users are advised to check this page for revised policies (if any). Mailwala.in will not communicate the change in policies to its users directly / indirectly.

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